Open Closet Guidelines
Effective February 1st, 2025
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We purchase used clothing by weight. You can choose to be paid via Venmo, Zelle, or cash.
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Our rate is $0.30 USD per 2.2 lbs (1 kg) of clothing. For example, if you have 44 lbs (20 kg) of clothing, you will receive $6.00 USD.
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We require a minimum weight of 44 lbs (20 kg) for payment. Items weighing less than 44 lbs (20 kg) will be collected as donations and will not be compensated.
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If you prefer a contactless collection, please pack your clothes and leave them at your front door. We’ll take pictures of your items on the scale and send them to you. Please note that this option is only available for cashless payments (Venmo or Zelle).
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After you request a pickup, we will collect your items on the scheduled date. Make sure your items are placed outside and ready by the scheduled time. If you are not present, do not have your items ready, or request multiple pickup slots, you will not be eligible for future pickups.
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Please double-check your items before collection, especially valuables or sentimental items. Open Closet is not responsible for any lost items and cannot guarantee their return.
Condition of Clothing
- Please pack clean, undamaged, and wearable clothing. Items should be free of rips, tears, stains, or unpleasant odors.
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We cannot accept items that are excessively worn, torn, or damaged beyond repair.
Acceptable Items
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Clothing: Shirts, pants, skirts, dresses, jackets, outerwear, activewear, sweaters, scarves, and hats.
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Footwear: Shoes, boots, sandals, and sneakers in good condition.
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Accessories: Belts, scarves, gloves, and handbags.
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Other Items: Children’s clothes, outerwear, and winter gear are always appreciated.
Unacceptable Items
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Damaged Clothing: Items with major stains, holes, or missing buttons.
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Hygiene Items: Used underwear, socks, or swimsuits.
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Unusable Items: Broken zippers, or items missing parts.
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Non-Clothing Items: Please do not pack household items, electronics, or furniture unless otherwise specified.
Packaging
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Bagging/Boxing: Please pack your clothing in a clean bag or box. If possible, separate items by type (e.g., shirts, pants, outerwear) to make processing easier.
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Avoid Hangers: Clothing on hangers can be difficult to handle and store. Please fold or pack them instead.
Special Instructions
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Large Pickup: If you have a large quantity of clothing, please contact us in advance to arrange for pick-up or a special drop-off time.